Service businesses
Recurring customer questions, finding information and routing enquiries to the right person.
ESTONIA / PRACTICAL AI
Technology that moves work forward.Less manual work. More clarity.
Novitum brings AI, automation and software development together to help businesses in Estonia turn recurring tasks into well-defined workflows.
Business services · growing teams · real estate
01Enquiry
02Knowledge
03Workflow
04Team
AI & AUTOMATIONSUITEPULSECOSTANORDOVICUSTOM SOFTWARE
01 / SOLUTIONS
The digital tools are there. Let’s make the work flow.
Start with a specific process: an enquiry, an information search or a manual transfer between tools. Connect technology with the way your team actually works.
Growing companies
Manual steps between separate tools and the need for clearer coordination.
Real estate agencies
Review how Nordovi could organise properties, contacts and follow-up.
NOVITUM
EestiConceptual illustration
FOR BUSINESSES IN ESTONIA
One clear workflow is a good place to start.
Novitum Technologies OÜ combines experience building its own products with tailored development. Start with a customer service assistant, a bounded knowledge search or one process between systems.
- Choose one clearly described operational need.
- Agree on data, permissions and human intervention.
- Build a pilot and assess its fit.
Suite starts a conversation about business operations. Nordovi focuses on real estate. PulseCosta provides a reference for digital tourism experiences.
02 / OUR PRODUCTS
Built by Novitum. Built around real work.
Our own products give us a practical starting point. We assess the fit, local requirements and integrations with you before proposing a rollout.
01 / Suite
A clearer view of your business.
Integrated business management software for companies in any sector and location. A starting point for reviewing how your team coordinates its work and information.
Explore product ↗We define the relevant scope together. Local accounting, tax systems and third-party integrations are assessed separately.
02 / Nordovi
From property enquiry to an organised workflow.
Our operational real estate portal and management system includes listings, contacts, leads, visits, operations, documents and permissions.
Explore product ↗We review language, currency, property portals and local workflows before proposing deployment in your market.
PulseCosta / Costa del Sol03 / PulseCosta
Connect the visitor with the destination.
Our PWA brings together venues, events, offers and the Pepito assistant on the Costa del Sol. It is a working reference for discussing a digital destination experience.
Explore product ↗A project in another country requires local content, partners, languages and a defined implementation. The current PWA covers the Costa del Sol.
Features, integrations, service languages and support are defined in the proposal. Product links open the current product websites.
NOVITUM / MATCH
Where would you like to start?
Choose the closest need to explore a relevant starting point.
03 / NOVITUM / CAPABILITIES
One task. One workflow. Or your next digital product.
Three starting points, with scope and operating costs agreed before implementation.
Core Agent
Customer service with approved knowledge.
A website assistant designed around recurring questions, a defined knowledge base and a handoff to your team.
Content, languages and conversation volume agreed in advance.Ops & RAG
Connect the work behind the conversation.
A bounded operational workflow, with access to approved information and integrations assessed against your existing tools.
Permissions, data sources and each integration scoped separately.Elite Tech
Software shaped around your business.
A custom application, portal or module when your process needs more than a standard tool.
A defined first release, validation criteria and a maintenance plan.04 / FROM IDEA TO OPERATIONS
Start small. Prove the fit. Build from there.
Understand
Choose one recurring task, the people involved and the tools already in use.
Define
Agree on data, permissions, languages, scope and a baseline for measuring improvement.
Validate
Test a bounded pilot with your team and real operational scenarios.
Evolve
Review the results together and decide what to maintain, improve or expand.
Useful AI starts with clear boundaries.
Approved knowledge
Define which information the assistant can use and who can update it.
Human decisions
Agree on escalation and keep sensitive actions subject to the right approval.
Visible scope and cost
Set usage limits, hosting requirements and support arrangements before rollout.
FAQ
Before we start
Do we need to replace our current systems?
Not necessarily. We first review your tools and the available integration options. Any migration or connection is scoped and tested before rollout.
Is PulseCosta already operating in this country?
The current PulseCosta PWA covers the Costa del Sol in Spain. A local destination project would be a separate implementation with local content and partners.
Is Suite only for tourism?
No. Suite is integrated business management software for companies in any sector and location. We assess which scope fits your business.
Can Nordovi be used in our market?
Nordovi is operational. We need to validate local language, currency, property portals, processes and requirements before agreeing on a deployment.
What is the price and timeline?
They depend on scope, usage, integrations and support. We provide a specific proposal after reviewing your needs; there is no automatic commitment from this page.
What happens to company information?
We define approved sources, access permissions, hosting and retention as part of the project. Do not include confidential material in an initial enquiry.
05 / A CONVERSATION TO START
Bring us the process you want to improve.
Tell us what your business does, which task slows you down and which tools you use. We will discuss a sensible first step.
Heidi Raaterova Salo
Finnish · English
heidirt@novitum.io ↗+358 50 543 33135+34 641 264 953Cipriano Castro Duarte
Spanish · English
cipricd@novitum.io ↗+34 624 112 617+358 50 543 33135Remote collaboration. We agree meeting times and the working language with you.